❓ Help Center
tk112 FAQ — Answers to All Your Questions
From deposits to live casino, responsible gaming, and support — whatever you want to know about tk112, you'll find all the answers right here.
At tk112 we want every player to play with complete confidence. On this page we have organized the most frequently asked questions into four sections — how to deposit money, live casino information, responsible gaming advice, and how to reach support. Click on any question to see a detailed answer. If you can't find your question, contact our 24/7 support directly.
Frequently Asked Questions
How to Deposit Money
Your account balance usually updates within a few minutes of a deposit. If it still hasn't appeared after 15 minutes, note the transaction ID from your payment app and contact us via live chat with that ID ready. Our support team will verify and resolve the issue quickly.
After logging in, go to the Cashier page and select the "Deposit" option. Choose Nagad as your payment method. Send money from Nagad to the designated number and include your user ID as the reference. The minimum deposit amount is ৳200.
Yes, bKash is one of the supported payment methods at tk112. Go to the Cashier, select bKash, send to the number shown, and enter the transaction ID in the form. Deposits start from a minimum of ৳200 and there are no deposit fees.
tk112 does not deduct any deposit fee on its end. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own send money charges. These charges are set according to each app's own terms.
The minimum deposit amount is ৳200 across all payment methods. Whether you use Rocket, Upay, bKash, or Nagad, the limit is the same. The minimum withdrawal amount is ৳500.
Live Casino
Absolutely. tk112's live casino is fully mobile-friendly. You can log in from any modern browser on both Android and iOS devices and start playing right away. No separate app installation is needed.
In a live dealer game, a real dealer runs the game from a studio via high-definition cameras, broadcast directly to your screen through video streaming. You place your bets from your own device while the dealer physically handles the cards or ball. The results are completely transparent and observable.
tk112's live tables offer a range of limit options — both low-stake tables and high-limit tables are available from the start. The minimum and maximum bet amounts are clearly displayed on screen before you enter any table.
In roulette, a ball is released onto a spinning wheel. The numbers on the wheel are divided into red and black. You can bet on a specific number, color, odd or even, or a range of numbers. Wherever the ball lands is the result. For beginners, betting on red/black or odd/even is the easiest way to start.
Yes. Teen Patti is a popular South Asian card game where you build the best hand from three cards. In Andar Bahar, a joker card is revealed and you bet on whether a card of the same value will appear first in the "inside" (Andar) or "outside" (Bahar) pile. Both games are available in the live casino section.
Responsible Gaming
A cooling-off period is a set break during which you choose to stop playing — typically ranging from a few days to a few weeks. Self-exclusion is a longer-term break where you request that your account be closed for a specified period. Contact our support team to activate either of these options.
tk112 strictly follows a 21+ policy. Only individuals aged 21 or older may register and play on this platform. Identity verification may be required to confirm age. This site is strictly prohibited for anyone under age.
Yes. You can set daily, weekly, or monthly deposit limits. This helps you stay within budget and avoid spending more than planned on impulse. Contact the support team to set or change your limits.
If you feel the game is going beyond fun or causing financial stress, contact tk112 support — they will help activate responsible gaming tools. You should also talk to a family member or trusted friend and seek help from a professional counselor.
Some warning signs are: repeatedly placing more bets to chase losses, spending more time or money than planned, keeping your gambling a secret, losing focus on daily tasks, and growing distant from friends or family. If you notice these signs, visit our responsible gaming page.
Support Questions
To get a faster resolution, keep a few details on hand: your tk112 username or registered mobile number, the time the issue occurred, the relevant transaction ID (if it's payment-related), and attach a screenshot if you have one. This helps the support team assist you much more quickly.
Yes, tk112's support team provides service in both Bengali and English. This was made available with Bangladeshi players in mind, so you can describe any issue easily without any language barrier.
Absolutely. tk112 support is active 24 hours a day, 7 days a week — day or night, holidays or working days, at all times. You can reach us via live chat at any moment in Bangladesh Standard Time (BST).
tk112 has two support channels. The first is 24/7 live chat — after logging in to the site, you can contact us directly from the chat window; this is the fastest channel. The second is email — you can write to us at [email protected] with full details.
Still have questions? We're ready to help
If you didn't find the answer above, contact our support team directly. In Bengali or English, day or night — we're always here.
24/7 Live Chat